Refund Policy

Last updated: August 2026

1. Coins Are a Virtual Item

HiCreatorz Coins are a virtual item purchased in-app for use within the platform (such as sending gifts to creators). Coins are not a currency, security, or financial product, and have no cash value outside HiCreatorz.

2. Purchases Are Final

Once a coin purchase is completed and coins are credited to your account, the purchase is final and non-refundable, except as described below or where required by applicable law.

3. Failed, Duplicate, or Erroneous Charges

If a payment fails, is not completed, or you are charged more than once for the same purchase due to a technical or processing error, any incorrectly deducted amount will be reversed by the relevant payment provider (mobile money or card network) according to their standard processing time. If you believe you were charged in error, contact us at hq.hicreatorz@gmail.com with your order reference and payment details so we can investigate.

4. Gifts Sent to Creators

Coins that have already been sent as a gift to a creator, or otherwise used within the platform, cannot be reversed or refunded, as the associated value has already been transferred.

5. How to Request Help

For any payment issue — a failed transaction, a duplicate charge, or a purchase that did not credit your account — email hq.hicreatorz@gmail.com with your username, the approximate date and amount, and your payment method. See also our Support page.

6. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of HiCreatorz after updates are posted means you accept the revised policy.